Philosophy and Services

💡

What We’re About

 

 

🎯 Mission

We improve people's relationship with technology and services by partnering with companies to deliver simple, human experiences through world-class research, product strategy, and design.

 

🤔 Philosophy

We believe that products and services are tools for empowering people—driven by a desire to make someone’s life a little easier and simpler—and that even the most powerful and complex tools can be friendly and approachable.

 

 
 

🚩 Better Outcomes, Faster

We thrive because we are strategists and practitioners.

  • We understand product market fit, and the difference between a great concept and how to effectively execute and land it.

  • We know what product excellence is and how to get there incrementally.

  • We don’t reinvent the wheel, pulling from industry norms to accomplish the task at hand, only inventing new patterns as needed to serve the user.

  • We ground decisions by balancing what affordances are needed to guide a user to effectively accomplish a task—based on norms and user mental models—and the realties of available resources.

  • We solve operational problems so that concepts become actionable because product managers and engineers understand the intent and feasibility. Teams know where to find files. Things are logically labeled and organized. Because it enables colleagues to work as a team.

  • We understand product and scale—the difference between a single or multi-purpose product, a platform, a platform product, and a suite of platform products, and their users, because we've lived it.


 

 

Core Capabilities

🔍 Research

🗺 Product Strategy

📐 Digital Product Design

🔑 Design Ops

🔮 Brand & Marketing Strategy

🏆 Leadership & Operations

 
 

 
 

🔍
Research

Better understand your users, potential addressable market, competitive landscape, and how your team uses that knowledge to deliver value to customers.

  • Establishing Research in Your Organization

  • Research Program Design

  • Research Leadership Coaching

  • Customer Research

  • Competitive Landscape Analysis

  • Stakeholder Research

  • Market & Trend Research

  • Usability Testing

  • User Session Analysis

 
 
 
 

🗺
Product Strategy

Identify and define business and product opportunities, establish product vision, drive alignment, and form a pragmatic action plan to incrementally bring it to fruition.

  • Opportunity Discovery

  • Cross Functional Alignment

  • Problem Definition

  • Roadmap Planning

  • Product Leadership

  • Project Management

  • Prioritization

  • Feature Scoping

  • Release Criteria

  • Content Strategy

  • Experience Mapping

  • Service Strategy

  • New & Emerging Markets

  • Holistic Customer Experience (Product, Sales, Support Operations)

 
 
 
 

📐
Digital Product Design

Go from zero to 1.0 on a brand new product, establish a product vision, ideate then iterate to shipping a solution that resonates with your users. Bringing world class consumer grade design to your product, no matter how complex.

  • User Experience Design

  • User Interface and Visual Design

  • Interaction Design

  • Design Systems

  • UX Architecture

  • Rapid Prototyping

  • Service Design

  • Design Thinking

  • Content Strategy

  • Internationalization

  • Accessibility

  • Consumer and Enterprise Software

 
 
 
 

🔑
Design Ops

Design isn't just pixels. The function of design in your organization—what it is, how it works with the rest of your company—needs to be designed.

  • Organization design

  • Design tools

  • Design methods

  • Design processes

  • Design culture

  • Design sprints

  • Workshop planning and facilitation

  • Program management

  • People management and career development

  • Recruitment, hiring, and onboarding

  • Knowledge management

 
 
 
 

🔮
Brand & Marketing Strategy

Discover your voice, and set a tone with the market and your customers. Craft a marketing strategy, driven by a narrative that resonates and turns your customers into evangelists.

  • Brand Strategy

  • Brand Identity and Theme Development

  • Creative Direction

  • Campaign Conceptualization and Execution

  • Digital and Print Execution

  • Conversion Optimization

  • Marketing Strategy

  • Digital Marketing Strategy

  • Social Marketing

  • Content Strategy

  • Market Research

  • Adtech Strategy

 
 
 
 

🏆
Leadership & Operations

Establish and scale your culture by developing programs consisting of processes, tools and methods that instill your values into the daily operations of your company—helping attract and retain top UX talent.

  • Organizational Design

  • Budget Management

  • Hiring Strategy and Practices

  • Diversity & Inclusion

  • Career Ladders

  • Performance Evaluation and Management

  • Promotion Criteria

  • Mentorship and Coaching

  • Establishing Design and Research practices

 
 

 

🎉
Let’s do something amazing.